Refund Policy

First purchases may be eligible for review within 7 days when usage remains within the published threshold and the account has not violated policy requirements. Checkout pages or dashboard notices may provide additional plan-specific terms.

Orders that have been successfully paid and activated, renewed, upgraded, or allocated service resources are generally non-refundable except where required by law or expressly approved by XXLink in writing.

Approved refunds are normally returned through the original payment method where possible. Processing time depends on the payment provider and may take several business days after approval.

For Alipay, WeChat Pay, and similar payment methods, provider rules may allow a refund request in some cases, but refunds can still be limited by provider windows, order state, asynchronous processing, review outcomes, or provider failure. Refund eligibility and handling remain subject to this policy, applicable law, payment-channel rules, and XXLink's final review.

Refunds may be unavailable for Acceptable Use Policy violations, abuse, fraudulent activity, chargeback misuse, excessive usage beyond policy limits, renewals, plan changes, account sharing, or malicious testing.

Prepaid fixed-term plans do not automatically renew unless a future checkout page clearly enables and explains recurring billing.

Send refund requests to support@xxlink.net with your account email, order reference, purchase date, and reason for the request.