Help

Help for accounts, plans, devices, billing, and policy questions.

These public help topics explain the main customer workflows before sign-in. Account-specific details are shown in the dashboard.

Account

Create an account, verify your email address, and sign in to review plan status, usage, downloads, and setup guidance.

Plans

Prepaid fixed-term access plans are shown during account sign-in and checkout. They do not automatically renew unless a future checkout page clearly says so.

Devices

Use the Windows client where supported. For other supported-device workflows, follow the dashboard instructions.

Billing

Available payment options are shown during checkout. Keep your order reference when contacting support.

Refunds

Refund requests are reviewed under the published Refund Policy.

Abuse reports

Report service abuse to the abuse channel with timestamps, account references when available, and a short description.